Return Policy
At Tresstrendhair, we are dedicated to helping every woman embrace her beauty and confidence through high-quality human hair wigs. If you experience any issues with your order, please don't hesitate to contact us — our team is here to assist you and will respond within 24 hours.
1. Order Cancellation
To cancel an order, please reach out to our Customer Care team within 1 hour of placing your order.
Please note: Orders cannot be canceled once they have been shipped.
2. Returns & Exchanges
We accept returns and exchanges of unused products within 30 days of receipt.
Tresstrendhair VIP members may enjoy exclusive return benefits based on membership level. For more details on our VIP perks, please refer to your member account or contact our support team.
A prepaid return label is available for U.S. customers.
For international customers, we will reimburse shipping fees based on your shipping receipt.
Customers are responsible for return shipping if their free return quota has been used.
Returns due to errors on our part (e.g. wrong item shipped) will not count toward your free return quota.
Note: Each order is eligible for one free return within 30 days.
2.1 Return Eligibility
To qualify for a return or exchange, products must meet the following conditions:
Hair must be uncut, unbleached, uncolored, and unaltered.
Lace must be intact, with no cuts or trims.
Items must be in original packaging, unused, and in hygienic condition.
Due to health and safety concerns, we cannot accept used wigs or those showing signs of wear.
2.2 How to Initiate a Return
|
Step |
Action |
|
1. Contact Us |
Start your return request within 30 days, including reasons and photos if needed. |
|
2. Receive Return Address |
We'll provide the return address after your request is approved. |
|
3. Refund Process |
Once we receive and inspect the item(s), your refund will be issued within 2 business days. |
3. Exchanges
To exchange a product, please follow the same steps as a return.
Once we receive your returned item and confirm its condition, we will ship the replacement product within 3 business days. If a price difference exists, we will contact you for the necessary adjustments.
4. Refund Timeline
All refunds will be issued via your original payment method.
|
Refund Method |
Time Frame |
|
PayPal |
3 business days |
|
Credit/Debit Card |
Up to 10 business days |
|
AfterPay |
3 business days |
|
Zip Pay |
3 business days |
|
Sezzle |
3 business days |
If your card has expired, please contact your card issuer directly.
Need Help?
We’re here for you! Feel free to reach out to our Customer Care team at any time for assistance.